Shipping Policy

1. PRODUCTION AND SHIPPING POLICY

1.1 Overview

Thank you for visiting and shopping at Smart AW Shop. The following terms and conditions constitute our Shipping Policy.

This introduction sets a professional tone and prepares the reader for the detailed information that will follow. You can then proceed to outline the specific details regarding estimated delivery time, shipping fee, etc.

1.2 Estimated delivery time

Estimated delivery time (EDT) is our delivery time prediction. We follow a simple equation to calculate EDT:

estimated fulfillment + estimated shipping = estimated delivery time

Our average order fulfillment takes 2–5 business days for all production techniques.

We consider the current order volume and our fulfillment capacity when calculating our estimated fulfillment time.

But the estimated delivery time is just an estimate, not a guarantee. Here are some of the reasons why an order might arrive past its EDT:

l Issues with print or embroidery files

l Products being out of stock

l Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions

Similarly, we calculate estimated shipping time according to our historical shipping data for deliveries to your area or selling region. Below is the general estimated shipping:

Within the United States:

l Standard Shipping: 3-4 business days

l Expedited Shipping: 1-3 business days

Canada:

l Standard Shipping: 5-10 business days

Europe:

l Standard Shipping: 4-8 business days

International Shipping (including Asia, Australia, etc.):

l Standard Shipping: 10-20 business days

Note: The estimated shipping time for free shipping is the same as that for standard shipping.

If you’re ever in a situation where the EDT has passed, please wait a bit longer. Then, once 5 business days have passed, get in touch with us via email or chat, and we’ll take a look.

1.3 Shipping Fee Calculation

Shipping fee is calculated based on the customer’s location and the selected shipping method when placing the order. In general, the shipping fee combined with all the items cost equals the total amount for your order. Free shipping on orders over $45.

1.4 FAQ on Production and Shipping

i. Where can we ship to?

The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:

Crimea, Luhansk, and Donetsk regions in Ukraine
Russia
Belarus
The Gaza Strip region in Palestine
Ecuador
Cuba
Iran
Syria
North Korea

ii. Are all products in an order shipped together?

Some of our products come individually packaged to protect their shape and provide extra durability. Here are the products we may ship separately:

snapback hats, trucker hats, dad hats/baseball caps, and visors
backpacks
mugs, wine tumblers, and pint glasses
postcards and stickers
pillows with stuffing
posters
framed posters
canvas
bean bag cases
water bottles
notebooks
blankets

In some cases, we may fulfill products from the same order in different facilities, which means they’ll be shipped separately.